Kraaft helps you organise your conversations with categories 🗂️
Create your own options, assign them to each project, and filter in seconds to find what you need!
💡 The Category field in Kraaft
The Category field is available by default in all Kraaft conversations 🎯 You can freely customise the options, but this field cannot be deleted or renamed.
👉 Want to go further and customise other fields? Check out Customise conversation information.
⚙️ Create categories in Kraaft settings
⚠️ Categories can only be created from the web version of Kraaft.
Go to Settings ⚙️ in the bottom left of your screen
Open the Conversation tab
Select the Category field from the list
Tap "Add an option" and type the name of your category ✍️
Repeat for each category you want to create ✅
Your categories are now available across all conversations in your workspace! 🎉
✏️ Assign a category to a conversation
You can assign a category to any conversation — and even assign several at once! 🎯
On mobile 📱: access the info by tapping the conversation title
On web 💻: open the Info tab of the conversation
👉 For step-by-step instructions, check out Complete your project information.
🔍 Filter your conversations by category
Once your categories are created and assigned, use them to quickly find what you're looking for 🎯
From the conversation list 📱💻: tap the funnel 🔽 in the top right and select one or more categories
From the database 💻: use the available filters to display only conversations with the desired category 📊