Welcome to Kraaft! 😎 Having trouble joining an existing team? Don't panic, we're here to help! 🙌
But first, make sure you know which situation applies to you. Follow the steps below and you'll be back with your team in no time! 🚀
PS: If you just need to create your own Kraaft team or space, select the option "I am the first to use Kraaft".
1️⃣ This is my first time using Kraaft / I do not have a Kraaft account
💪 Step one: check whether you have received a text message or email with a Kraaft login link to find out which option is best for you!
Don't forget to check your spam folder just in case 😉
🔗 I have received an invitation link:
🔗 I have received an invitation link:
*️⃣ Which case best describes your situation?
Case 1: If it is a text message or email from a colleague, it probably means that you need to create your account
Case 2: If you have received a text message on behalf of Kraaft or an email sent from [email protected], it means that you already have a Kraaft account. All you need to do is activate it!
⭐️ Case 1: I do not yet have an account
⭐️ Case 1: I do not yet have an account
📌 Starting point:
I would like to join a team via an invitation link.
I do not yet have a Kraaft account.
I have received a text message or email from a colleague that looks like this: "Hello, the [company or space name] team is using Kraaft. Please log in using this link: [link]."
➡️ On mobile:
Download Kraaft if you haven't already done so, or close the application.
Click on the link you received via text message
Make sure you arrive at the "Join the [workspace name] team" page
You will be asked to enter your email address or phone number to create your account and connect to the team!
💡 Tip: If you downloaded the app without an invitation link, close the app and try again with the correct link your colleague sent you!
➡️ On a computer:
Click on the invitation link you received
Make sure you arrive at the "Join the [workspace name] team" page
You will be asked to enter your email address or phone number to create your account and connect to the team!
👀 The longawaited page looks like this
⭐️ Case 2: My account has already been created
⭐️ Case 2: My account has already been created
📌 Starting point:
I would like to join a team via an invitation link
I have received a text message or email that looks like this: "Join the [company or space name] team with the number +33 [number]"
My phone number or email address is included in this message: this means that your account has already been created and that this number or email address is your login ID.
➡️ Steps to follow:
Download Kraaft on your mobile phone or open Kraaft on your computer from this link: https://app.kraaft.co
Check which login (email or phone number) were used to create your Kraaft account: you will find this information in the text message or email you received
When you arrive on Kraaft, if you see a page offering two options: I am the first to use Kraaft or My colleagues already use Kraaft
👉 This tip will help you break the deadlock
You will then be asked to enter your email address or telephone number to connect with the team!
Enter the login linked to your Kraaft account indicated in the message you received (email or telephone) to activate it and join your team 💪
🎯 Here is the page to log in
🚫 I have not received an invitation link:
🚫 I have not received an invitation link:
📌 Starting point: My colleague invited me to use Kraaft by downloading the app or registering online, but I did not receive any invitation link
➡️ If you haven't received a link yet, ask a colleague to send you the magic link to join your kraaft team in one click! ✨
You can also share with them the steps to follow to Invite a member to kraaft.
As soon as you receive your link, you can follow the instructions in the section above: 🔗 I have received an invitation link!
2️⃣ I already have a Kraaft account
➡️ The cases involved:
You already have an account, you have already used Kraaft and you know your login details
You are already logged in to Kraaft via your phone or computer
If you are not sure whether you already have an account, ask your Kraaft administrator to check for you or contact the support team📞
📲 I am logging in on a new device / I need to log in
📲 I am logging in on a new device / I need to log in
📌 Starting point: I find myself on the "Welcome to Kraaft!" page below when I try to log in:
🔎 Explanation: If you encounter this issue, you may have entered new logins that are not linked to your existing Kraaft account 😅
➡️ Steps to follow:
Check that you have the correct login details for your Kraaft account
Log out and then try logging in again using this tip:
Remember to enter the correct login details linked to your account when you arrive on this page:
And now you're connected again! 🎉
If you still see the "Welcome to Kraaft!" page, you are probably still not using the correct login details 👀
→ See the tips at the end of the article to help you find your login
⏩️ Specific case: I am trying to find my old account or reactivate it, and I am taken to the "Welcome to Kraaft!" page
This page means you're in the process of creating a new Kraaft account, here are some possible explanations:
The login details you entered are incorrect
The account was deleted during a previous login
The account has been deactivated by an administrator and you have been removed from your former team
🙌 Several options:
→ Continue the process by creating a new account and a new Kraaft workspace if you do not need to join an existing team
→ Follow the process of creating a new account by joining an existing team
→ Check out the tips at the end of the article to help you recover your login details
👷 I would like to join a new workspace or team
👷 I would like to join a new workspace or team
📌 Starting point: I am trying to join a new team, but I am not sure if the link I received is correct, and I am redirected to the "Welcome to Kraaft!" page.
🔎 Explanation: You are probably not using the correct login details to log in or the correct link to join a new team.
➡️ Steps to follow:
Check which login details are associated with your Kraaft account
Please check that you have received this invitation link by email or text message to join a new team
⚠️ The invitation link must redirect to the "Join the [workspace name] team" page to join an existing team:
If the link does not redirect you to this page, here are 2 possible explanations:
→ It may not be the correct link: ask a colleague to send you a new invitation link to help you join the team 💪
→ Or the login details are still incorrect: close the application or the Kraaft page and click on the invitation link again, then enter the correct login details
3️⃣ Other situations and issues
😭 I'm stuck on the page "Welcome to Kraaft, we are almost there".
😭 I'm stuck on the page "Welcome to Kraaft, we are almost there".
↩️ Go back and try logging in again: To return to the login page (email and phone number), simply click on the small arrow at the top to log out and then log back in :
🌐 Clear browsing data: If the problem persists, try clearing your cookies and browsing data in your browser
👀 Use a private window: another option would be to log in via a private browsing window (available on most browsers)
→ Are you getting an error message or experiencing other difficulties when logging in? Contact support directly 📞
🥹 I no longer know my login details:
🥹 I no longer know my login details:
➡️ Here are some ways to check your login details:
If you are logged in on another device, check your account details in Menu > My Profile and you will see your registered details
Ask a colleague and administrator from your Kraaft team to help you:
They can check your contact details stored on Kraaft in Settings, then the Members tab
Otherwise, they can contact support to give us permission to help you directly: you'll be back with us in no time! 💥
🔎 If you cannot find your login details, your account may have been deactivated or deleted. Please contact support to check this 📞
🤔 I am being asked for an SSO connection:
🤔 I am being asked for an SSO connection:
If you are an external user, this means that you cannot connect directly to this team, which has SSO connection security: an admin from the space must contact support so that we can add you directly
If you are an intern and you do not know your SSO login details or they are not working, this is likely an issue related to SSO → contact support so we can help you 💪
🪄 Bonus Option : Give us a call, and we'll take care of it !
Directly call us and you will be all set in seconds! Our customer service team is here to help you ;-) ☎️ +33 1 84 60 64 68
