On Kraaft, you can easily update your payment method and billing information. Whether you're changing your credit card or switching to SEPA direct debit, here's how to do it 🛠️
💳 Modify Your Payment Method
To modify your payment method, follow these steps:
1. Go to settings from the menu on the left
2. Select the Billing tab 💰
3. Click on the Go to my billing space button
4. Select Add a payment method 💳
5. Fill in the necessary information to set up SEPA Direct Debit or a new card, and set it as your default payment method ✅
→ If needed, delete the old payment method that is no longer valid ❌
🧾 Modify Your Billing Information
If you need to update your billing information (company name, address, tax number, etc.), here's how to do it:
1. Go to settings from the menu on the left
2. Select the Billing tab and click the Go to my billing space button 💰
3. Once in the billing space, select Update information ✏️
4. Modify the following information:
The company name that appears on invoices
The reference email that receives invoices 📧
The billing address 📍
The company tax number
5. Save the changes 💾
Cases Where Access to the Billing Space is Unavailable 🚨
If access to the billing space is unavailable, it may mean that:
Your billing space has not yet been activated and configured by our accounting team 🛠️
The subscription is not automatic or was subscribed to via a quote 📝
It's a special offer case
💬 Need help? Contact our support!